Nextgen Broadband

Nextgen-white

Terms and Conditions

Terms and Condition

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service. 
  2. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges. 
  3. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT. 
  4. The Company shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the the Customer. 
  5. Any one-time charges paid to Nextgen Broadband Private Limited at the time of installation are non-refundable. 
  6. Company may extend a refund to User only for his first payment in case of no-feasibility for building new connection to requested address. 
  7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated. 
  8. There is a refundable security deposit for ONU device charged additionally. 
  9. Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 30 bank working days of acceptance of Optical Network Unit (ONU) by Nextgen Broadband Private Limited. 
  10. ONU to be returned to a “person” appointed by Nextgen Broadband. It can be the local cable operator, Nextgen Broadband retail partner or any logistics company appointed by Nextgen Broadband to recover back the ONU from customer location 
  11. Any fault in ONU to be replaced by Nextgen Broadband within 5 working days from the time of raising complaint with Nextgen Broadband 
  12. Replacement of ONU due to upgrade / downgrade be done by Nextgen Broadband within 5 working days from the time of raising request with Nextgen Broadband 
  13. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Nextgen Broadband. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund. 
  14. The ONU devices provided by Nextgen Broadband against a security deposit will remain the property of Nextgen Broadband Pvt Ltd at all times. 
  15. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance. 
  16. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer. 
  17. The basis for the selection of winners under any promotional campaign held by Nextgen Broadband, is at the Company’s sole discretion 
  18. All product and company names are trademarks ™ or registered® trademarks of their respective holders. 
  19. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Nextgen Broadband or their sub-vendors. 
  20. All mentioned plans are subject to change or discontinuation without prior information. 
  21. Not all offered prices are available on renew and not all are available across the nation. 
  22. Prices, as mentioned, are on a per month basis. 
  23. Prices as mentioned are exclusive of taxes. 
  24. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans. 
  25. The mentioned introductory offer (INR 167/month*) is valid only on 3 months duration plan in limited cities and for a limited duration. 
  26. Plans may differ at each location.
Hi, Welcome to NextGen World.
A world that gives you lightning-fast internet.

Hi, Welcome to NextGen World.

A world that gives you lightning-fast internet.